Website privacy policy
How we collect and use information through this website.
Effective date: October 13, 2026
This policy explains how Neurospine Surgical Consultants ("we," "us") collects and uses information through this website. How we protect your medical information as a patient is described separately in our Notice of Privacy Practices.
Information you give us
When you request an appointment, contact us, or report an accessibility problem, we collect what you enter: your name, phone number, email address, the reason for your visit, your preferred time to be called, and any message you write. Please do not include detailed medical history in website forms. We will ask for it at your visit.
Information you send through our appointment request form is transmitted securely, goes only to our scheduling team, and is protected under HIPAA once we receive it. Our form provider has signed an agreement requiring it to protect that information.
Information collected automatically
Like most websites, our site records basic technical information such as your browser type, device type, and the pages you visit. With your permission, we use analytics cookies to understand which pages are helpful. We do not place marketing or advertising tracking technologies on pages about medical conditions, on our forms, or on links to our patient portal.
Cookies and your choices
When you first visit, you can accept all cookies, reject non-essential cookies, or choose by category:
- Strictly necessary: keep the site working and remember your cookie and display choices. Always on.
- Analytics: help us see which pages are visited, without identifying you. Off unless you allow them.
- Marketing: help us measure advertising. Off unless you allow them, and never active on condition pages or forms.
You can change your choices at any time using the Cookie preferences link at the bottom of every page.
How we use information
- To respond to your request and schedule your appointment
- To call or text you about your request, if you agree
- To improve our website
- To meet legal and regulatory obligations
What we do not do
We do not sell your personal information. We do not share it with advertisers. We do not use information from our forms for marketing without your written permission.
Who we share information with
We share information only with service providers who help us run the website and our practice, such as our website host, form provider, and electronic health record system. They may use it only to provide services to us and must protect it. We may also disclose information when required by law.
Text messages and calls
If you check the box on our appointment form, we may call or text you about your request. Message and data rates may apply. Reply STOP to opt out of texts at any time.
Security
We use encryption, access controls, and other reasonable safeguards to protect information. No method of transmission over the internet is completely secure.
Children
This website is not directed to children under 13. A parent or guardian should contact us on behalf of a minor.
Links to other sites
Our site links to other websites, such as Google Maps and our patient portal provider. Their privacy practices are governed by their own policies.
Your rights
You may ask us what personal information we have collected through this website, ask us to correct or delete it, or opt out of non-essential cookies. To make a request, contact us using the details below. Rights regarding your medical records are described in our Notice of Privacy Practices.
Changes to this policy
We may update this policy. The effective date at the top shows when it was last changed.
Contact us
Privacy Officer, Neurospine Surgical Consultants
6160 Windhaven Parkway, Suite 200, Plano, TX 75093
Phone: (972) 378-6908. Email: [email protected]